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Reaching out is a strength

You can contact us without giving your name. Tell us as much or as little as you want — we will read every message with care.

We are not an emergency or crisis service

We cannot respond immediately. If you or someone else is in danger, or you are thinking about harming yourself, please use one of these services now:

Emergency services — 999 if there is an immediate risk to life.
NHS 111 for urgent health advice, day or night.
Samaritans — 116 123, free, 24 hours a day, every day.

Confidentiality

Your privacy is respected. Messages are stored securely and read only by trained members of our support team.
No judgement. You will never be asked to justify your past or prove your practice.
Safeguarding. We keep confidentiality except where there is a serious risk of harm to you or someone else, or where the law requires us to act. If that happens we will try to tell you first.
You stay in control. You can ask us to delete your message at any time.

What happens next

We read your message.
If you left contact details, we reply discreetly.
We suggest an option — a circle, a mentor, or a service that fits better.
You decide what happens next. Always.

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Reaching out is a strength

We are not an emergency or crisis service

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